If you're not happy, we're not happy! At Santa Cruz Bicycles we aim to please, so if you're not completely satisfied with your order, we'll do whatever we can to make it better! Please read our simple returns policy below, follow the steps, and remember - you can always contact us through orders@santacruzbicycles or toll free at with any additional order or product related questions.
All returns packages must be received within 60 days of the date your order shipped from us.
Refunds can only be issued to your original payment method.
We do not have an "exchange" process - simply return your item and place a new order for the alternate item. We will refund for the original order as appropriate (see below).
Shipping is non-refundable, except in cases where we have made a shipping error.
Returns received after 60 days of the original order shipment date.
Returns received in used, damaged or worn condition.
Any special offers where terms state that sale is final.
No Returns or Credits for Items Shipped Internationally
How to Return Something
Send an email to firstname.lastname@example.org with the original order number, the name of the item(s) you would like to return, and the reason for the return. We will issue you an RMA number to write on the outside of the package. You can then send it back to:
Santa Cruz Bicycles
Attn: Web Store Returns
2841 Mission Street
Santa Cruz, CA 95060
We'll use the credit card from your original order for any refunds necessary.
We recommend using a traceable method (ex. UPS or FedEx) for returns as we are not responsible for lost packages.